Shipping policy

Shipping Policy

Processing Time
Once your order is confirmed, it will be processed and handed over to our shipping partners within 1-3 business days. During high-demand periods (sales, holidays), this may take slightly longer — but we'll keep you updated every step of the way.

Delivery Time
After your order ships, it typically arrives within 7-15 business days, depending on your location. For international shipments, customs processing may occasionally cause slight variations in delivery time.

Order Tracking
As soon as your order ships, you'll receive an email with a tracking number so you can follow your package every step of the way.

Shipping Cost
At Lumivra, we're proud to offer free shipping on all orders. From time to time, our shipping terms may be updated as part of special campaigns or promotions — and any such changes are always shared transparently on our website and throughout the checkout process. No hidden fees, ever. What you see at checkout is exactly what you pay.

About Delays
Occasionally, delivery times may be affected by factors outside our control — such as weather conditions, customs processing, or carrier delays. If this happens, our customer support team is always here to keep you informed.

If you have any questions, don't hesitate to reach out — we're with you until your order arrives safely.